Your New Co-Pilot In “Self-Driving” ERP
Have you ever secretly wished for a personal assistant who could sense and respond to your every demand, even before you have figured out what you need? If you are a Baby Boomer who launched your career in a business setting back in the 1970’s, you probably had access to the services of a secretary or an administrative assistant. After all, you couldn’t survive without one to help navigate the administrative nightmare of a generation that was completely dependent on paper and manual processes. Today technology has made us far more self-sufficient, but we’re also expected to get more done – a lot more. While nobody misses those clumsy olden days, a lot of us from all generations sure could use some help today.
If you are a Unit4 customer, help is on the way. Her name is Wanda. On May 2, 2017 Unit4 released its new enterprise digital assistant, Wanda, a completely new out-of-the-box ERP user experience. According to Unit4, Wanda is a core component of its Spring 2017 launch, and an important milestone on Unit4’s journey to deliver self-driving enterprise resource planning (ERP) software. As a solution provider to people-oriented businesses and non-profit organizations, Unit4 has made ERP “self-driving” by leveraging technology to optimize user interaction, allowing employees to focus on activities where people make the difference.
Who (or What) is Wanda?
Wanda is a new way of interacting with Unit4’s ERP. She makes use of natural language processing (think Siri or Alexa for ERP) and machine learning to help people automate, prioritize and complete repetitive tasks in a fraction of the time it has always taken. She makes an effective co-pilot for your self-driving ERP. As a digital assistant, Wanda is embedded in the user interface and accessed through Skype, Slack or Facebook messenger. This allows users to communicate and interact with the solution through a “chat,” much like they would with a colleague. And Wanda is smart enough to understand when multiple topics might be mixed in a single conversation, so no need to artificially compartmentalize… all without formally logging into ERP.
This is made possible through the use of Microsoft’s Language Understanding Intelligent Service (LUIS). This is the underlying technology that gives Wanda the ability to understand what a person wants through the spoken word, not codes or clicks. Five new assistants are currently available to assist customers’ employees with some of the most common (and repetitive) tasks:
- HR Assistant helps employees with human resource (HR) related tasks like requesting paid time off and enquiring about vacation balances and pay slips.
- Purchasing Assistant assists in finding products and suppliers, generating requisitions and managing approvals.
- Time Assistant automatically generates timesheets based on multiple data streams. It can use GPS and beacons to determine work location and track time.
- Travel Assistant generates travel requests and manages approvals based on travel patterns and preferences and can auto-populate expense claims using receipt recognition technology.
- Approval Assistant notifies and reminds managers to approve tasks and flags important tasks where deadlines are looming.
An added benefit: The more you use Wanda, the smarter she gets. That’s the “self-learning” part. The travel assistant provides the perfect example. If you frequently travel to a particular location – corporate headquarters perhaps – Wanda will recognize this as a frequent destination and assist throughout the entire process, from requesting approval for travel to submitting expenses for reimbursement. She will know if you typically park your car at the airport, fly on Delta, rent a car or book a taxi or Uber. So she can auto-populate those cost elements of the travel request based on past trips. And when you scan your receipts at the end of the trip, she can distinguish between the airport parking garage and the kiosk where you buy a sandwich close by the office.
Unit4 Getting Ahead of the Curve
While not the only solution provider on the market to be working on chat bots and virtual assistants, Mint Jutras would say it is ahead of the curve in terms of the depth and breadth of the offering. Adoption, and even familiarity with this type of technology is still nascent.
Our 2017 Mint Jutras Enterprise Solution Study sought to determine the level of familiarity with several different digital technologies, including virtual personal assistants for employees. We found almost half (47%) of our respondents either not familiar or only somewhat familiar with this type of technology and only 12% with it deployed or in the process of deploying. However, we find those with World Class implementations are far more familiar and more than three times as likely to be deploying (Figure 1). While having a World Class implementation of ERP doesn’t automatically make you a World Class company, we do see these top performers exceeding their peers when we look at efficiency (cost reduction) and current performance in metrics like complete and on-time delivery to customers.
Figure 1: What level of familiarity do you have with virtual personal assistants for employees?
Source: Mint Jutras 2017 Enterprise Solution Study
By using technology such this from Microsoft as building blocks, Unit4 can now take people productivity to completely new levels. Self-driving ERP automates manual tasks, freeing up people to do what automation can’t. Let Wanda do the repeatable, repetitive tasks while you handle the exceptions. Let Wanda sense potential problems or bottleneck while you concentrate on discovering potential opportunities. Let Wanda make intelligent and sensible recommendations while you make informed, data-driven decisions. Make room for Wanda, your new co-pilot, right beside you in the driver’s seat.