Apparancy

The Value Proposition for Apparancy is… Well, It’s Apparent

Especially When it Comes to VetApprove

Software companies often struggle to articulate the value proposition of their products. In translating the technical promise of enterprise applications, marketing and sales like to talk about business value. Because the deal gets signed at a very high level in the buying organization those selling the value strive to talk at a very high level. The problem is, in elevating the level of discussion, the value proposition becomes so abstract that it often becomes meaningless. Apparancy, a new business process management (BPM) Platform Company has no such problem.

Many businesses today have multiple enterprise applications that are not well connected, leaving gaps in the data needed for decision-making and processes that are broken. Apparancy fixes this. Nowhere are processes in worse shape than in the United States Department of Veterans Affairs (VA), now currently engulfed in scandal amid allegations that thousands of veterans were denied adequate healthcare because of false record-keeping and long waiting lists at VA facilities across the country. Combining its core strengths with the acquired usage rights to software called “TurboVet,” Apparancy is looking to help the US government fix broken promises and processes for over 22 million veterans with the launch of its new VetApprove ® product.

Apparancy’s Value Proposition

So what exactly is the value proposition of Apparancy and why would any company need its products? Most companies of any size today have many, different, often single-purpose systems. When this results in redundant data and processes, companies will experience a productivity drain. Because this productivity drain often happens gradually, over time, it might go unnoticed or even if recognized, is deemed to be an accepted side effect of growth. But as these solutions age, outdated technologies grow further apart and become more and more difficult to change and update. The result is a combination of fragmented processes and views and it becomes impossible to effectively leverage existing information technology (IT) and to optimize resource efficiencies and build in profitability.

While in the long run, it might be best to rip and replace existing systems and replace them with more comprehensive and well-integrated solutions, this can be expensive both in terms of time and money. And these existing solutions might be getting the job done, albeit not so efficiently. Layering Apparancy on top of these solutions allows you to leverage what you have until a more optimal time to replace. By combining data and processes into a single- purpose, role-based view, you can eliminate redundant efforts and get more value out of what you already have in place. How so?

  • By automating tasks by process or by user
  • Centralizing visibility of all tasks, even those that span multiple systems
  • By building in alerts to monitor the status of each workflow via dashboards
  • By implementing rules to escalate those alerts based on team hierarchies
  • By building compliance verification in for audit-ready accountability
  • By reporting process bottlenecks, employee performance and other improvement metrics

All of this is possible without changing your underlying systems and yet resulting in better flexibility. Let’s face it, you know that as soon as you get processes in place, they are likely to need to evolve and change. These changes, when implemented through Apparancy, can be as simple as “drag, drop and publish.” Process change need not mean code changes. This promotes usability, which is probably the most important key to getting participants to use the system, which enforces the rules.

Apparancy also infuses a level of “social” into the process. While for some “social” has an unfortunate connotation, here we equate it to better communication, collaboration and visibility. Those that shy away from “social” in the context of enterprise applications distinguish between business contacts and social (or personal) contacts, a business discussion versus a social chat. These folks equate “social” to something employees should do on their own time. But doing so misses the importance of a social structure that can be used to integrate users into a process based on roles. “Social” in the business context means aggregating all threads of a communication regardless of format (email, chat, phone, text, etc.) “Social” in the business context means integrating alerts for assigned tasks and delivering them on a choice of mobile devices. “Social” in the business context means structured collaboration, including both internal and external participants.

All these benefits translate to cheaper, better, faster. The cloud-based SaaS deployment eliminates the need to add more servers, software licenses and installation headaches. There is no underlying technology to upgrade, no expensive tool to manage and no additional IT staff to hire. Apparancy combines data liquidity with process fluidity for business improvement and efficiency. This means you work smarter, not harder, which translates to lower costs and higher profits.

Applying the Value Prop to the VA

You might think the high profile news breaking over the VA scandal was what drove Apparancy to try to solve the problem, but the initial push was more of a personal story, as told by Karen Watts, Apparancy’s CEO. About three months ago Karen was trying to arrange a family vacation but was running into obstacles caused by the uncertainty experienced by her mother in attempting to schedule a surgical procedure through the VA.

As a pragmatic businesswoman, Karen thought, “How hard can this be?” After all, the administrators must know how many operating rooms are available and how many other procedures are scheduled. Surely they could give her an estimate of the date of the surgery. Apparently not. The deeper Karen dug, the further away she seemed from an answer.

She said, “I have a family member veteran who urgently needed surgery and was surrounded by wonderful Veterans Administration people who wanted to help. But both the VA folks and our family couldn’t clearly understand the next steps and the process of trying to get my stepfather help became mired in incorrect actions and wrong forms that led to dead ends and do-overs. It became clear to me that this problem of complex processes we are hearing about to help veterans is no different than the problem I am trying to solve for companies and healthcare organizations. This is something my platform is designed for and this is a way I can make a huge immediate impact on the lives of many millions of deserving veterans.”

Karen’s experience was quite similar to one I too experienced. Back in 2008 it was clear my 93-year-old mother could no longer safely live alone in her own home. We began looking into assisted living facilities near my home in southern New Hampshire and found these facilities to be outrageously expensive in the area. But we also discovered a little known VA benefit: As the widow of a World War II veteran, she qualified for assistance.

While there was never any question of her qualification, the process for approval took a grueling seven months. One step in the process was a medical exam that had to be conducted at a VA facility, by a VA doctor. Although the doctor had been working at the VA for many years, it came out during the appointment that this was the first such exam she had conducted for this purpose. Her mother-in-law was herself a veteran who was confined to a nursing home. Neither the doctor nor her mother-in-law was even aware she was eligible for this benefit, leaving me wondering how many qualified veterans and surviving spouses were not being granted benefits for which they clearly qualified. And of course, there was always the question: Why did this take seven months?

Fortunately for the 22 million veterans today, Karen immediately set about investigating how Apparancy’s platform could help. In the course of her investigation she came upon Ned Hunter, a graduate of the US Naval Academy, former Naval Aviator and former CEO of Stratizon Corporation.

Even before the scandal broke, Stratizon had developed and piloted a software solution that catalogued thousands of VA forms and created a series of questions to be asked of a veteran. The answers were used to further refine what was needed, asking additional questions where appropriate and then auto-populating every applicable form.

Ned, a Lean Six Sigma Black Belt had worked with a partner to get inside the walls of the VA to map the processes between the veterans, state benefits representatives and federal adjudicators. Ned and his team meticulously sourced and verified every benefit form relating to a veteran, available from all the federal agencies they could find, and then built out the questions from the forms. They found the redundancy between all these forms mind-numbing.

The team also discovered that it took an average of seven years to train a veteran claims representative. As absurd as this length of time seems, it is further aggravated by the fact that these reps were retiring at a faster rate than they could be trained. No wonder a process that should have essentially been a “rubber stamp” took seven months. No wonder Karen couldn’t get an estimate of when her stepfather’s surgery could be scheduled. No wonder the media is having a field day over the death of veterans who are not being attended to adequately.

The result of this effort was a piece of software, called “TurboVet.” Ned and his partner pitched it to the VA, which expressed interest, but took no action. Without the backbone of a workflow engine and business process management, TurboVet wasn’t a complete solution and the VA did not feel the urgency to change.

With the recent scandal, the VA is now feeling more urgency. Apparancy has been updating and integrating these forms into the Apparancy platform. The end product, called VetApprove ® will help guide veterans through the process of navigating, sorting and downloading the correct forms for their required need within minutes, versus the months or even years currently being reported in the news.

As part of the process of bringing this to the public, Apparancy has begun a sign-up and crowd-sourcing option for U.S. veterans to participate in signing up for (and eventually optionally funding) VetApprove. The link for veterans can be seen at https://www.facebook.com/VetApprove and a demonstration can be viewed at http://vetapprove.com/video/vetapprove-demonstration/.

Apparancy has also decided to move its corporate headquarters to the Washington D.C. area by year-end 2014 to keep a closer pulse and proximity to critical compliance-centric regulations. It also hopes that the Veterans Administration will automate VetApprove into its ongoing process operations.

Mint Jutras and 22 million veterans join Apparancy in this hope.

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Investors: Why You Should Invest in Apparancy, Powered by Corefino

As an investor, you invest for many reasons. But chances are, the primary motivation is a return on that investment (ROI). You look for ideas, innovation, differentiation, marketability and sustainability. New ideas based on hot technology are very appealing. After all, a little sizzle doesn’t hurt. But that next “new thing” must address a real need. It can’t be elegant technology in search of a problem. And the need must be sustainable, or the business is not. And finally, businesses don’t run themselves, so strong management with a proven track record is a big factor in your decision.

It’s not often that investors can quickly and confidently check all the boxes. So when an opportunity like Apparancy comes along, it makes perfect sense to take a closer look. Apparancy is a new venture, powered by and launched as a sister company to Corefino. Its tag line: Purpose-built, compliance-centric workflow solutions for transparent business process management. Apparancy is the brainchild of Karen Watts, founder and CEO of Corefino, herself a former CFO. While Corefino delivers a turnkey, outsourced model to manage recurring financial processes through the cloud, Apparancy was inspired by the very real need to apply the same level of control and business process optimization to every structured process.

Who are Apparancy and Corefino?

Apparancy and Corefino are sister companies. Corefino is the big sister, founded in 2004. Five years later Corefino officially launched the “Future of 21st Century AccountingTM, a three part solution for the strategy-minded CFO.” At the time I called it a triple play; Corefino called it people, place and platform:

  • People: Corefino is a business process outsource (BPO) provider, completely taking over all routine accounting functions of a company, eliminating the need for an in-house accounting staff and freeing up the CFO to focus on revenue and profit strategies.
  • Place: Operating as a value added reseller (VAR) of software as a service (SaaS) accounting solutions, Corefino established strategic partnerships with cloud-based enterprise application solution providers such as Coda, Intacct, Intuit, NetSuite and SAP for accounting applications, ADP for payroll, Xactly for incentive compensation and Adaptive Planning for financial planning and budgeting.
  • Platform: A framework of best practices and workflows, introducing yet another “triple” play, trademarking its Triple-C PlatformTM to connect, correct, and comply. “Connect” refers to 24 x 7 connectivity to financial data and processes. More than 500 best practices for accounting business processes, including workflows and quality assurance checks assure “correct” and auditable financials that “comply” with requirements such as GAAP, Sarbanes Oxley, and IFRS.

While I found the price and value offered remarkable at the time and Corefino did attract some early strategic thinking pioneers, it proved to be a bit ahead of its time. In 2009 most CFO’s were simply not ready to trust their financials to the cloud, and perhaps not even willing to let go of the day-to-day control of accounting, even if it meant less headaches and lower cost. So while Corefino still retains and supports those early adopters, it didn’t grow very aggressively. That gave founder and CEO Karen Watts the opportunity to rethink the concept to extend it beyond the CFO. She took the best part of business process management, workflow, cloud and compliancy, added social and mobile components, and built new repeatable purpose-built business processes into a compliance-centric, audit-worthy framework. And Apparancy was born.

There are lots of tools on the market to build workflows. This isn’t one of them. It is actually much, much more. It started with those 500+ best practices and went beyond financial requirements to address compliance needs of new and additional stakeholders, combining technology with rich content in the form of intellectual property: best practices.

The result: a purpose-built, compliance-centric workflow solution for transparent business management. But while Corefino remains in the service business, offering a turn-key CFO-centric solution, Apparancy is all about platform and content for a purpose-built solution. But it doesn’t deliver the people performing the service. It leaves that enormous opportunity to its BPO service partners.

Apparancy is actively recruiting these partners, tapping into a huge market potential with the prospect of establishing win-win relationships. Never has the BPO industry seen more opportunity or more challenges. As compliance requirements continue to grow and change, more and more companies are turning to the experts: BPO service providers.  In turn these BPO providers need to:

  • Leverage leading edge technologies
  • Create new opportunities
  • Scale their businesses

As a true cloud-based, compliance-proven veteran, Apparancy can provide a jump-start in building or extending BPO portfolio offerings.

It’s All About Process: Filling a Real Need

Apparancy is a unique blend of technology and rich content to preconfigure, manage and monitor industry-specific best practice processes. Every business must manage processes but especially for the first industries and organizational roles targeted, these processes aren’t “nice to have.” The first industry Apparancy has set its sights on is healthcare. Healthcare is a highly regulated industry where compliance can mean life or death and it is also an industry undergoing very significant change and facing enormous challenges.  So the ability to manage, monitor and control falls in the “must have” category.

The first organizational role that Apparancy will go after is closely related: The human resources management function in mid-sized U.S. businesses and organizations in the private/public sector needing to comply with the new Affordable Care Act (ACA) requirements.  Confusion is rampant and a plethora of questions remain regarding roles and responsibilities. While some will try to go it alone, many will turn to “experts” in the field, including BPO providers. But where do these experts turn when they need to scale their businesses? Instead of just throwing more people at the opportunity, BPO providers can benefit enormously from pre-defined best practices and a framework of compliance.

While every business recognizes it must manage processes, there might be more here to manage than initially meets the eye. In addition to business processes, there’s also the decision-making process itself. These are processes often overlooked. While there is a lot of talk today about big data and hot technology to analyze it, data and technology are useless unless you have processes in place to utilize both and bring value to the business. This is an area where Apparancy can add even more value.

Recession proof: Healthcare, Death and Taxes

While the Affordable Care Act adds some urgency and unprecedented opportunity, it isn’t just a flash in the pan. Healthcare, along with food and pharmaceuticals are probably the most recession-proof of all industries. So whether the economy continues to recover or takes another dip, the demand for Apparancy will continue to rise. Regulation and the increasing scope of government oversight and compliance requirements is similarly recession proof.  The old saying that “there are two things you can’t avoid – death and taxes” is the truism for why both healthcare and compliance are growing markets under any circumstance.

Feeds the growing appetite for cloud solutions

The platform on which Apparancy’s solution is delivered as software as a service (SaaS). The appeal of SaaS has been growing quite steadily over the past decade. The Mint Jutras 2013 Enterprise Solution Study found that interest has accelerated dramatically over the past two years. The study asked survey respondents which deployment options they would consider for future purchases of enterprise applications like Enterprise Resource Planning (ERP) (Figure 1). ERP is the source of much of the data used in compliance reporting, particularly when the ERP footprint is extended to include human resource management.

Figure 1: Which deployment options would you consider in the future?

 Apparancy fig 1

Source: Mint Jutras 2011 and 2013 Solution Studies

Respondents were instructed to select all that apply

Note: the time span between when the 2011 and 2013 responses were collected was actually about 18 months. Also, Mint Jutras believes the percentage that will consider SaaS may be understated. Some survey respondents, particularly business users (versus IT), can’t clearly distinguish between SaaS and a solution “hosted by their solution provider,” particularly if they access it through a web-based interface. This supposition is substantiated by the fact that we found a certain percentage of participants known to be running via SaaS (because the solution they use is only available as SaaS) who did not indicate they would consider SaaS. But in each of these instances, they would consider it hosted by their solution provider.

The bars on the far right hand side of the chart (circled) speak volumes. The percentage of companies that will even consider a traditional on-premise deployment shrunk dramatically over a short 18 month time period. The appetite for cloud-based solutions is becoming voracious. However, even though demand is high, the transition to cloud-based deployments will not happen quickly, simply because so many currently implemented solutions are on-premise today.

Figure 2: Percentage of Business Software that is SaaS

Apparancy fig 2

Source: Mint Jutras Understanding SaaS Study

Many companies will be looking for ways to gain advantages from the cloud without ripping and replacing current solutions. By layering a cloud business process management (BPM) solution on top of existing solutions, Apparancy will be feeding the cloud frenzy without requiring a full-scale, big bang change.

It is also likely that this cloud frenzy will result in hybrid environments, where cloud-based solutions will surround and extend existing applications with a proliferation of niche functionality acquired from specialist providers. When these cloud-enabled “apps” play a role in business processes, it will be increasingly important to have a single interface to keep them all “on process.” Apparancy can provide this unified user interface.

Other Trends:  Social and Mobile

In addition to cloud, social and mobile are equally hot trends. Applying social concepts to business process management results in improved collaboration, connectivity and transparency. Concepts like “friending” and “following” are particularly effective in fostering improved two-way communication.  Apparancy is building in these social components, including following or subscribing to the communications of people that play a role or perform a function within the workflow. This keeps everyone on the same page and encourages and supports more active communication.

As more and more human touch points become embedded within workflows, it becomes equally important to support more real-time communication, particularly in compliance-centric processes. The good news today is that mobile devices allow these decision-makers to be “always on” and “always connected.” Of course the bad news for those workers is that the more untethered these devices become, the more tethered they are to work. Yet if the critical process can be completed, monitored and managed entirely from a mobile device, they suffer less from the intrusion on their personal lives. Get an alert, monitor the process, take action… and move on, without leaving Apparancy or your child’s soccer field.

Proven Expertise and Vision

As an investor, you need to have confidence in the person (or people) at the helm of the business venture. Where technology and trends are involved, those individuals must have a vision to see beyond what others see. Karen Watts established herself as a visionary when she launched Corefino. She saw the value proposition of delivering services supported by cloud-based systems back when others were still wary of the concept and fearful of security and privacy issues.

She proved herself to be patient as the industry caught up to her vision. And in the meantime she has proven she can deliver a compliant process in what is probably the most heavily regulated segment of anyone’s business: the financials. And she is showing she is still a step ahead as Apparancy is the natural evolution from Corefino to advance the technology as well as the business needs in a field where it can be best applied.

Summary and Key Take-aways

As an investor, you look for innovative ideas, differentiation, marketability and sustainability. The concept of a purpose-built, compliance-centric workflow solution for transparent business management is new, innovative and different. In some ways it is “one of a kind.” Of course, investing in a “market of one” where there are no viable competitors is risky. But Apparancy does have competitors. There are plenty of business process management tools and lots of applications that provide the data that flows through these processes. This validates the market for the product. However Apparancy is alone in providing a unique and complete solution.

Apparancy satisfies a real need in managing compliance-centric processes. While there is some very real urgency in the first target markets for Apparancy (the healthcare industry and the human resource management organization), this urgency does not signal a small window of opportunity. Just as you can’t avoid death and taxes, businesses will always be faced with managing the process of compliance.

Cloud, social and mobile are important ingredients. It is much easier to attract attention with hot technology trends, and in the world of enterprise applications, you can’t get much hotter than these. And capping off this investment opportunity is a true visionary with a proven track record for managing compliance-centric processes. All these factors combine to make it very worthwhile for a potential investor to take a closer look at Apparancy.

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BPO’s: Why You Should Partner with Apparancy, Powered by Corefino

The business of business process outsourcing continues to evolve, presenting new challenges, but also new opportunities. Companies have long been comfortable with the concept of outsourcing certain back office functions like payroll. Outsourcing providers can handle the ever-changing tax and regulatory requirements faster, less expensively and more reliably than their clients can internally.  Today more and more business processes are impacted by a combination of new regulatory, legal and even internal board-driven compliance requirements.  This new dynamic, the potential for automation and the increased use of cloud technologies and software as a service (SaaS) options that allow processes to be managed and delivered from virtually anywhere in the world, create a perfect storm to make the outsourcing of back office processes very compelling.

As a business process outsource (BPO) service provider you face some of the same challenges that drove your clients to you. How do you master the art and science of providing compliant-ready solutions, leverage leading edge technologies to create new opportunities and scale your business? The answer might be more “apparent” than you think. There’s a new kid on the block named Apparancy that can help. But that new kid is no rookie because Apparancy is powered by Corefino, a cloud pioneer with a ten-year history of defining and refining business process excellence in meeting financial compliance.

Who are Apparancy and Corefino?

Apparancy and Corefino are sister companies. Corefino is the big sister, founded in 2004 by Karen Watts, who is herself a former Chief Financial Officer (CFO). Five years later Corefino officially launched the “Future of 21st Century AccountingTM,” a three part solution for the strategy-minded CFO. At the time I called it a “triple play;” Corefino called it people, place and platform:

  • People: Corefino is a BPO, completely taking over all routine accounting functions of a company, eliminating the need for an in-house accounting staff and freeing up the CFO to focus on revenue and profit strategies.
  • Place: This is the cloud part. Operating as a value added reseller (VAR) of software as a service (SaaS) accounting solutions, Corefino established strategic partnerships with enterprise application solution providers such as Coda, Intacct, Intuit, NetSuite and SAP for accounting applications, ADP for payroll, Xactly for incentive compensation and Adaptive Planning for financial planning and budgeting.
  • Platform: A framework of best practices and workflows, introducing yet another “triple” play, trademarking its Triple-C PlatformTM to connect, correct, and comply. “Connect” refers to 24 x 7 connectivity to financial data and processes. More than 500 best practices for accounting business processes, including workflows and quality assurance checks assure “correct” and auditable financials that “comply” with requirements such as GAAP, Sarbanes Oxley, and IFRS.

While I found the price and value offered remarkable at the time, and Corefino did attract some early strategic thinking pioneers, it proved to be a bit ahead of its time. In 2009 most CFO’s were simply not ready to trust their financials to the cloud, and perhaps not even willing to let go of the day-to-day control of accounting, even if it meant less headaches and lower cost. So while Corefino still retains and supports those early adopters, it didn’t grow very aggressively. That gave founder and CEO Karen Watts the opportunity to rethink the concept to extend it beyond the CFO. She took the best part of business process management, workflow, cloud and compliancy, added social and mobile components, and built new repeatable purpose-built business processes into a compliance-centric, audit-worthy framework. And Apparancy was born.

There are lots of tools on the market to build workflows. This isn’t one of them. It is actually much, much more. It started with those 500+ best practices and went beyond financial requirements to address compliance needs of new and additional stakeholders, combining technology with rich content in the form of intellectual property: best practices.

The result: a purpose-built, compliance-centric workflow solution for transparent business management. But while Corefino remains in the service business, offering a turn-key CFO-centric solution, Apparancy is all about platform and content for a purpose-built solution. But it doesn’t deliver the people performing the service. It leaves that enormous opportunity to its BPO service partners. That’s just one of the reasons BPOs that provide back office services might want to strongly consider partnering with Apparancy. Are you a BPO service provider looking to expand your business? Or make it more efficient and productive? If so, read on to discover why a partnership with Apparancy could very well be a win-win.

Expertise: Compliance-Centric Best Practices

While you (the BPO) are an expert in your business, Apparancy is expert in applying technology to compliance-centric processes. Born out of the need for financial compliance and strong enough to satisfy the toughest critics (the CFOs), Corefino’s offering was built on the foundation of over 500 best practices. While the initial value proposition of Corefino was to free up the CFO from day-to-day operations in order to add more strategic value, its early customers also reported 30-50% cost savings. This speaks volumes in terms of Corefino’s expertise and the effectiveness and efficiencies of operation.

 

While the initial value proposition of Corefino was to free up the CFO from day-to-day operations in order to add more strategic value, its early customers also reported 30-50% cost savings. This speaks volumes in terms of Corefino’s (hence Apparancy’s) expertise and the effectiveness and efficiencies of operation.

 

Not only has Apparancy inherited these processes, along with the business process expertise, it has expanded beyond the needs of the CFO and has also added a strong technology platform to deliver these processes. Apparancy has the advantage of being both new and cutting edge, yet has the maturity of ten years in business at the same time. It adds a new approach and new ideas, on top of solid experience and a strong track record of delivery.

Scale Your Business: Work Smarter, Not Harder

If you are a BPO, you are essentially running a service-based business. Unlike a manufacturer or a software vendor that can design and develop a product once and put it on the shelf to deliver, you constantly design processes and execute them.  While you might not be billing by the hour, you still don’t have the natural scale of a product-based business.

Reusable, Repeatable Processes

As in any service-based business, the key to profitability is efficiency and productivity. The key to efficiency and productivity is making the process reusable and repeatable. While each of your customers might be unique, most portions of their processes are not. If you can deliver a custom-configured process without having to design it from scratch, you save time and money. If you base that common process on industry best practices you not only stand to improve it, but also you start producing your own revenue faster. And that revenue is “sticky.”

Apparancy delivers a framework and best practices designed for specific processes and even for specific industries. Think of the platform delivered as the technology and the best practices as “content” for the tool. “Content” is king. While there are plenty of tools on the market, adding intellectual property (IP) to build in best practice process models, workflows, exception handling, activity monitoring, audit trails and more allows you to scale your business well beyond the limits of a traditional service billing.

The Critical Link: Process to Systems

While the process (defined as a best practice) is essential, it brings no value unless it can be executed. And where processes are required for compliance with tax, regulatory, legal or internal regulations, they must also be auditable. This means linking the process, not only to the people but also to the enterprise systems, the applications that provide a system of record of the business. Linking the process to the systems insures the process is repeatable with no variation: the very definition of quality. BPO providers that are long on processes and short on systems may have difficulty in insuring that processes are executed efficiently and accurately.

If as a BPO provider you occasionally (or regularly) resort to throwing people at a problem, you know this can potentially result in not only making matters worse, but also having a significant and negative impact on the profitability of your own business. The premise behind Apparancy’s marriage of platform and process is to keep systems, people and processes aligned so that your capacity can increase without unnecessarily adding people or complexity.

Purpose-Built Content

Because this content (IP) is so critical, Apparancy will deliver purpose-built solutions for different industries and different organizational roles. Healthcare is the first of these target industries, chosen for two very good reasons: it is a highly regulated industry where compliance can mean life or death and it is also an industry undergoing very significant change and facing enormous challenges.  The human resources management function is also a target across all mid-sized U.S. businesses and organizations in the private/public sector needing to comply with the new Affordable Care Act requirements.

The market for healthcare-related BPO services needs no stimulus and BPO providers can benefit enormously from pre-defined best practices and a framework of compliance. Through a partnership with Apparancy, a BPO can combine tools with expertise and intellectual property and deliver a turnkey solution with far less design and development up front.

Added Opportunity

Social, cloud, mobile and big data are the big hot trends in the industry today. Yet many BPO customers have yet to avail themselves of these new technologies. Whether they are stuck on legacy solutions, or simply have their heads stuck in the sand, these companies are prime targets for modernization yet may not have the budget or the stomach for ripping and replacing existing systems. By layering Apparancy on top of existing solutions, you, the BPO provider can bring these modern trends to your customers.

Of course if you have progressive thinking customers, they might be leading you down this path already. Stay a step (or two) ahead of them by building a center of excellence with proven pre-built processes, designed for specific compliance requirements  and packaged with ROI-based testimonials. Or take the next step and attach your own custom-built or personalized extensions to create upsell and cross sell opportunity.

Summary and Key Take-aways

Never has the BPO industry seen more opportunity or more challenges. As compliance requirements continue to grow and change, more and more companies are turning to the experts: you, the BPO service provider.  Where do you turn to accelerate your go-to-market strategy for offering compliance-built business process management solutions? If you want to:

  • Leverage leading edge technologies
  • Create new opportunities
  • Scale your business

… you may also want to consider a true cloud-based, compliance-proven veteran like Apparancy to get a jump start on building or extending your portfolio offerings.

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