CX

Oracle Delivers New Release of Next-Generation Cloud Applications

 

Today Oracle announced major innovations across its Oracle Cloud Applications, further extending what is already a suite of cloud applications that is both broad and deep. Release 13 includes hundreds of new features, several new products that are extensions to the current solution, and improvements to the user experience.

If Oracle customers are like the survey respondents to our 2017 Mint Jutras Enterprise Solution Study, Oracle is hitting on all cylinders in terms of what users want.

What Users Want

In our latest study we asked survey respondents to prioritize five different approaches to innovation on a scale of 1 to 5, where 5 was the highest priority. This was a stack ranking, so they were not allowed to give any two the same ranking.

Table 1: How do you want your application vendor to prioritize?

Source: Mint Jutras 2017 Enterprise Solution Study

Table 1 is sorted by the first column, which includes all respondents. While not every respondent selected “enhance existing functions” as their top priority, it clearly came out on top. Improving the user experience and extending the solution were number 2 and 3 respectively. Release 13 hits on all 3.

Note: We did have 54 Oracle customers represented in our total pool of about 600 participants, but given the size of the Oracle customer base, we don’t consider that sample size sufficient to be truly representative.

Given this is an announcement of Oracle’s Cloud portfolio, we also have to consider whether priorities are any different when looking at SaaS deployments, hence the additional 3 columns in Table 1. The short answer is no. While there are some slight variations in the relative priority, enhancing existing functions remained at the top regardless of deployment. Those running hybrid deployments (where parts are on-premise and parts are in the cloud) are a bit different, but it is a little harder to draw conclusions from this because of the high degree of variability across hybrid deployments.

We presume that many of these hybrid deployments resulted from a cloud strategy that leaves existing systems in place but surrounds them with cloud/SaaS solutions. This was in fact the top cloud strategy for two years running in our 2016 and 2015 studies, although not by a wide margin (Figure 1).

Figure 1: What best describes your cloud strategy?

Source: Mint Jutras 20176 and 2015 Enterprise Solution Studies

While we didn’t ask this question in 2017, we will continue to watch plans and preferences moving into the future as we observe a lot of movement away from legacy on-premise solutions (finally!)

Some Highlights

So what are some highlights of Release 13? Here are some provided by Oracle:

Oracle SCM Cloud

Oracle SCM Cloud Release 13 extends the SCM suite with the introduction of more than 200 major features and six new products that cover Sales and Operation Planning, Demand Management, Supply Planning, Collaboration, Quality Management and Maintenance. The new innovations are introduced “to help organizations transform their operating models to meet rapidly changing business demands by evolving from traditional supply chain systems to connected, comprehensive, agile, and customer-oriented supply chain management capabilities.”

Oracle CX Cloud Suite

Oracle CX Cloud Suite Release 13 introduces new innovations to Oracle Sales Cloud, which include enhanced mobile and data visualization capabilities, as well as a range of new capabilities that increase sales rep productivity. In addition, Oracle has extended Oracle CX Cloud Suite with the introduction of Oracle Engagement Cloud. The new solution combines sales and service capabilities to enable organizations to increase customer satisfaction, loyalty, and up-sell opportunities.

Oracle ERP Cloud

Oracle ERP Cloud Release 13 builds upon the solution with extended depth and breadth across FinancialsProcurement, and Project Portfolio Management (PPM) and adds deeper domain functionality including Dynamic Discounting and Multi-Funding. In addition, industry coverage for higher education, financial services, and manufacturing, as well as expanded country localizations for India and Brazil are included.

Oracle HCM Cloud

Eighty percent (80%) of enhancements to Oracle HCM Cloud Release 13 were customer driven, extending Oracle’s commitment to customer success. Release 13 enhances Oracle’s complete, end-to-end solution for all HCM processes and introduces expanded user experience personalization and branding, making it easy for everyone to connect on any device. It also includes improved capabilities to support the needs of customers with unionized workforces, such as retail and healthcare, with flexible work models.

Summary

All told, it looks like Oracle’s interest in being the biggest and best cloud solution provider for enterprise applications has not waned. First the acquisition of NetSuite and now what seems to be a very major release as a result of its own development efforts. Combined these efforts indicate Oracle is moving ahead full throttle.

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