Project Management

Can FinancialForce’s Spring 2020 Release Help Keep Your Business Healthy?

                                                                       

 

Supporting Agility in These Troubling Times

Health and well-being is undoubtedly top of mind today. We are all concerned not only about our own personal health and that of friends and family, but also the health of businesses and the economy in general. And as we focus on staying safe and healthy, we find ourselves turning to tools and technology to help us through this global crisis. Amidst the disruption caused by the COVID 19 pandemic, FinancialForce has announced the general availability of its Spring 2020 Release, highlighting features that help customers navigate increasingly remote work environments and rapidly changing market dynamics. Obviously the design and development of this latest release was in the works long before COVID 19 changed the world. And yet one of its primary tenets – supporting customer agility – is perfectly aligned to the preservation and improvement of the health of businesses today.

Built natively on the Salesforce development platform, FinanicalForce’s solutions are cloud native, providing the kind of connectivity that has become an absolute imperative as so many workers have instantly been transformed into remote workers. Furthermore, this new release takes advantage of many of the advanced technologies in which Salesforce has invested, including its Lightning Experience (LEX), Lightning Web Components (LWC) and Einstein Analytics. These advanced technologies, coupled with new features and functions, serve to enhance insights, provide personalization and tailorability without expensive, invasive code changes.

Why Is Agility So Important Today?

Even before the COVID 19 pandemic hit, we were already living in disruptive times. The 2018 Mint Jutras Enterprise Solution Study found 90% of companies believe they face some level of risk in their businesses and/or industries being disrupted by new innovative products, new ways of selling or pricing existing products or services, entirely new business models, or some combination of all of the above (Figure 1). And then of course there are still the more traditional disruptive factors like expansion and growth, organizational restructuring and regulatory changes, just to name a few. And now, a global pandemic.

Figure 1: How much risk do you face in your industry being disrupted?

Source: Mint Jutras 2018 Enterprise Solution Study

While only 7% of our 2018 survey participants felt that risk was high and/or imminent, most do understand the risk is real. While 84% felt the risk was low to medium, we have to ask: How do you think the taxi industry might have answered this question on the eve of the launch of Uber? Do you think the hotel industry anticipated Airbnb? Did Block Buster foresee the ruinous impact Netflix would have on its business? Could anyone have estimated the devastating impact of a global pandemic?

In the past, much of the potential for disruption came from the introduction of new, innovative products. Back in 2018 and even throughout 2019, it was more likely to come from new ways of selling/pricing existing products (think subscription to services), entirely new business models, or some combination of all of the above (Figure 2). These factors, as well as today’s crisis, have less to do with new products and more to do with new ways of conducting business.

Figure 2: What is most likely to cause this disruption?

Source: Mint Jutras 2018 Enterprise Solution Study

This kind of disruption has much more of a cascading impact on business application requirements, making agility – the ability to easily innovate, evolve and change – more important than ever before. Software alone does not guarantee your success but can directly contribute to your failure. You can’t afford to have the software that runs your business be the reason you can’t adapt to change.

Change is inevitable, bringing about new requirements. As your business changes, along with the world around you, the speed with which new features and functions can be developed, delivered and consumed will clearly impact your agility. Software delivered as a service is only one of the ways innovation is delivered and consumed faster and more easily. How you go about adding that functionality can lead you down a path of stagnation, or a path to growth and prosperity.

Platform is Key

This speed is largely dependent on the platform on which your ERP and other applications are built. A development platform can provide “application services” for things like file handling, security, searches and access from mobile devices. These and other requirements may be hidden from view for the business user but add to the time and effort required by developers, which in turn determines how much and how quickly they can deliver.

Developers benefit from using the services delivered with a good platform, speeding the development process. And in fact, it is the “platform” upon which a solution is built that also determines whether or not you can tailor or configure a solution without invasive custom code. So, a good platform is more than just a tool for the developer. It actually adds value to the business as well, by making applications more agile.

FinancialForce develops natively on the Salesforce Platform. Salesforce estimates the platform speeds development by a factor of five and cuts the cost of development in half. As a result, leveraging the Salesforce Platform has been a big win, not only for FinancialForce, but also for its customers. Both benefit from the ease and speed of development, as well as the vast ecosystem that has grown around the platform.

For FinancialForce, it means fewer wheels to (re)invent, by taking advantage of application services already built into Salesforce including:

  • Support for a multi-tenant SaaS environment, which is a key enabler in delivering more innovation, faster
  • A workflow engine, access and identity management
  • Other rapid developer services include the Lightning Experience (LEX), (business) object orientation and built-in mobile support, and Lightning Web Components (LWC)
  • Embedded analytics with Einstein, a cloud-based data platform as well as a data-analysis front end designed to analyze not just data in FinancialForce, but also any third-party app data, desktop data, or public data you bring in

The platform contributes to the robustness of the Spring 2020 release.

Spring 2020 Release

FinancialForce’s Spring 2020 Release was developed around five themes (Figure 3).

Figure 3: FinancialForce Spring 2020 Release Themes

Source: FinancialForce

Intelligent Project & Resource Management

As the company name implies, FinancialForce started out providing accounting and financial management. But since its founding in 2009, it has continued to broaden its footprint and today promises “a complete, customer-centric view of your business with ERP and PSA,” encouraging customers to “see your customers in full color.” With an eye towards full engagement with its own customers, from opportunity to delivery and revenue, it focuses on industries like:

  • Professional Services and Consulting
  • Business Services
  • Health and Life Sciences
  • Media and Digital Communications
  • Software, High-tech and IT Services
  • Telecommunications

This is the world of projects and resource management, where “resources” are largely human. The impact of the coronavirus crisis has been anything but uniform across these types of industries. Some are still able to deliver services remotely while others are forced to keep highly skilled and often highly paid people on the bench. Health and life sciences may be overwhelmed with work while non-essential types of service businesses may be shut down. One result that is consistent across all of these businesses is the high level of uncertainty, the need for added visibility and the need to be able to react fluidly.

The specific functional area of investment around “intelligent project management” is more anchored to the software category of professional services automation (PSA), helping customers manage projects more proactively and with greater visibility and control with tools like its new Project Burnup report, which limits project overruns. Here are some highlights:

Proactively keep projects on track
An enhanced Gantt chart gives customers both greater discipline around project management as well as overall improvements to user experience. In addition, the Project Burnup view, powered by Einstein and embedded in the Project, limits project overruns and warns when exceeding contracts.

 See staffing supply and demand at a glance
As the world demands easier, more adaptive staffing and resource management capabilities, FinancialForce PSA now enables customers to optimize staffing with a unified view into supply and demand, including advanced visualization of resource schedules against requests. 

Streamline the sales-to-service handoff
FinancialForce PSA can now automate opportunity milestones and project risk templates, removing manual steps and ensuring continuity between sales and services.

 Forecast faster and more accurately
Accurate services forecasting is more important than ever. Using the latest version of FinancialForce PSA, services organizations can now plan for the future faster and more accurately, using enhanced support for fixed-fee forecasting supporting all revenue treatments, opportunity forecasts, and forecast scheduling. 

Global Accounting

To help companies manage their global operations better, FinancialForce Accounting & Reporting now offers several new features, including multi-book functionality for maintaining separate books by entity, French and Spanish localizations and financial reporting, enhanced currency management revaluation and translation, and the ability to easily tailor language packs. FinancialForce now features global value-added tax (VAT) support through an integration with Avalara.

Two other areas specific to accounting are also worthy of mention:

Accounting & Financial Reporting: Personalizing analytics to customer needs
It will be particularly important for any company to keep close tabs on cash flow, revenue and expenses. The Spring 2020 Release of FinancialForce Accounting & Financial Reporting offers more powerful personalization of analytics. Additionally, the new Deferred Revenue Reconciliation Report reduces manual reconciliation and data export for faster period close, while the Aged Analysis Report introduces new insights and predictability.

Billing & Revenue Management: Automate contract-to-revenue processes

With the increased level of uncertainty, it is now critical to streamline the invoicing and collection of cash. Every bit of revenue may count, now more than ever. The Spring 2020 Release offers Billing Central in Salesforce Lightning Experience (LEX), improving user productivity and further automating billing processes.

Next Generation User Experience

With Billing Central now fully available in LEX, the Spring 2020 Release brings FinancialForce closer to providing a complete suite of LEX-only solutions.  Across the board, the new release offers a modern, fully personalized user experience with embedded Einstein Analytics, actionable data, custom objects, and workspaces.

Accelerate Time to Value

Last May, FinancialForce introduced FinancialForce Accelerate, a set of service and product solutions created to accelerate customer value across the entire customer lifecycle experience. Featuring both paid and non-paid services, in addition to tools, methodology, and product, the goal is to deliver on accelerated outcomes for customer success. Unlike other programs aimed exclusively at speeding implementation, the Accelerate process starts earlier and has no end.

FinancialForce Accelerate kicks in during the pre-sale phase as prospects start their evaluation, identifying specific value to be realized through use of the software. That might be addressing low utilization or revenue leakage, or any number of other potential improvements and cost savings. A business capability model is created, which in turn helps guide the implementation, training and onboarding of employees. But it doesn’t stop there. It continues throughout the entire customer lifecycle, with continuous updates and always an eye towards improving performance.

The Spring 2020 Release includes enhancements to Accelerate, including the launch of the FinancialForce Customer Lifecycle eXperience Hub (CLX Hub). CLX Hub is a collaborative workspace complete with preconfigured application packages, best practices, and a business process model. For Spring 2020, there are nine pre-configured Accelerate Builds that support functional capabilities for specific industries, with Software, High-Tech and Professional Services being the initial industries, with more to come in future releases. In addition to a number of pre-configured capabilities that support added functionality, workflows and meta-data are also pre-configured.

Actionable Analytics

The need for better reporting and analytics has been growing and this need has only accelerated with the onset of the latest crisis. As we’ve seen in previous sections, FinancialForce has responded by embedding analytics directly into transactions, which makes them far more actionable. Einstein Analytics from Salesforce makes this possible, allowing you to explore all of your data quickly and easily with AI-powered advanced analytics, right in FinancialForce. There is no need to create separate databases or data warehouses. The data sets for reporting and analysis are the same as those that power transaction processing.

Summary

As we progress through this new phase of our global economy, it is absolutely critical to deploy every tool at our disposal to navigate the disruption and the uncertainty it brings. This kind of disruption has a cascading impact on the business applications we use to run our businesses, and makes agility – the ability to easily innovate, evolve and change – more important than ever. Deploying the right solution alone cannot guarantee your success, but not having a modern, technology-enabled solution can cause you to fail. You simply can’t afford to have the software that runs your business be the reason you can’t adapt and respond to change.

Like any innovation to ERP or PSA solutions being delivered right now, the design and development of FinancialForce’s Spring 2020 Release was in the works before this global pandemic struck. But FinancialForce has been preparing for just such an eventuality for years by adding a level of responsiveness and agility to its solution that can only come from a strong platform and advanced technology.

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Can Deltek be the Easy Button for Project-Based Business?

VantagePoint Unveiled at Deltek Insight 2018

Deltek is laser-focused on meeting the needs of project-driven businesses. Unlike a myriad of solution providers that simply provide software used to manage the projects themselves, Deltek takes a giant leap beyond, also providing software that runs the projects-based business. This type of software is typically referred to as enterprise resource planning (ERP). But in Deltek’s case we’re not only talking about ERP, but also a special kind of ERP. Deltek’s stated goal is to become the recognized global standard for running project-based organizations.

In order to accomplish this, the company has taken a simple and direct approach: Deltek’s promise to its customers is to be:

  • Easy to access (think cloud and mobile)
  • Easy to use
  • Easy to understand
  • Easy to do business with

Over the years, through organic development and acquisition, Deltek has collected quite an array of products: specialized enterprise solutions for government contractors and a wide range of professional services organizations including architecture and engineering (A&E) firms, management consultants, advertising, PR and marketing agencies and more. The one thing all these segments have in common is this: They are all people-centric, providing services, largely delivered through projects.

Beyond this point of commonality, they can be very different. They don’t go after the same type of business; their customers are worlds apart; some are heavily regulated; others operate under few constraints. Some are small; others are large. Some manage projects that last days or weeks and others span multiple years. A general-purpose kind of solution just doesn’t work well here.

This leaves Deltek with a rather difficult challenge of providing continued innovation across a broad portfolio of products, but a challenge the company has embraced with vigor. Its innovation strategy involves investigating new technology, not for technology sake, but to determine its applicability, incorporating it into its solutions for a practical use. Over the years it has invested in social (Deltek Kona), analytics, mobile and cloud technologies. Next up is artificial intelligence (AI), including machine learning (ML) and natural language processing (NLP) and it is looking into geo location and optical character recognition (OCR). All these help organizations operate more smoothly, like hitting the easy button… well almost.

Introducing Deltek Vantagepoint

Deltek Vantagepoint, unveiled at Deltek Insight 2018, is the perfect example of the fruit of these efforts. It is the next evolution of Deltek Vision, its purpose-built solution for professional services firms including those in consulting and the architecture, engineering and construction (AEC) industries. Available as an upgrade for Deltek Vision customers, Vantagepoint has been reengineered to enhance the user experience and deliver more innovation through advanced technology.

All Deltek customers got a preview of this new technology two years ago at Deltek Insight2016 when Deltek iAccess was announced. At the time Deltek described iAccess as an “Easy to use front office solution,” a front end to Deltek’s ERP solutions that provided a new way to navigate. But it was than just a pretty face, it also included three distinct workspaces specific to three different functions:

  • Business Development Workspace provided a lot of the functionality typically associated with sales force automation, supporting those charged with developing business, including managing clients, contacts and opportunities
  • Project Management Workspace helped project managers monitor projects and identify problems before it’s too late
  • Employee Workspace made it easier to keep timesheets and expense reports up to date from anywhere

While Deltek iAccess was browser-based, all three of these new components were available and integrated with both cloud-based software as a service (SaaS) and on-premise deployments of ERP. It provided a uniform look and feel across multiple products and was very well-received across its customer base. The message now is: if you liked iAccess, you’re going to love Vantagepoint.

But equally important as the new user experience is the underlying technology that allows Deltek to deliver more innovation, faster. Vantagepoint takes advantage of microservices architectures. If you are unfamiliar with the term, don’t feel bad. You’re in good company. Our 2018 Mint Jutras Enterprise Solution Study asked survey respondents about investments and plans for microservices architectures and other foundational technologies (Table 1) and found the largest percentages in the category of “no activity / no plans.”

Cloud enablement and Software as a Service (SaaS) is the only “technology” in Table 1 that is even close to being mainstream. This comes as no surprise. Whether you run a solution on your own premises or in a private or public cloud, the ability to access anytime, from anywhere is a significant advantage and cloud-enablement opens the door for the kind of connectivity you need as a full and active participant in the digital economy.

Table 1: Embedded (or foundational) digital technologies

Source: 2018 Mint Jutras Enterprise Solution Study

However, in spite of lack of interest, which also implies lack of knowledge, development platforms and microservices architectures, on which applications are built, are very important. These platforms and technologies provide a level of agility, configurability and extensibility to today’s applications to help us respond to change.

For the reader with a technical background, a microservice architecture is defined (by Wikipedia) as an architectural style that structures an application as a collection of loosely coupled services. For those nontechnical readers, think of it as constructing a solution from a set of Lego building blocks.

Think about how you build a structure from Legos. Each Lego block is made of the same kind of material and is attached (connected) to the other Lego blocks the same way. In many ways they are interchangeable. But by choosing different colors and sizes, and connecting them with a different design, you can make a structure that is very unique. And once constructed, if you want to change it, decoupling some of the blocks and replacing them doesn’t destroy the parts that are not affected. There is far less disruption introduced than if you had constructed it with a hammer, timber and nails.

Technologies like machine learning, natural language processing and other forms of artificial intelligence have become quite prevalent in consumer technology (think Siri and Alexa, or GPS that learns your favorite route). Now is the time to bring them into the enterprise, much like they were insinuated into our personal lives. Note that Table 1 has a special column inserted “Expect vendors to deliver (as part of your subscription or maintenance.)” Note the low percentages in this column as well.

Customers are not demanding these technologies from their solution providers, or even expecting them. And yet more and more vendors, including Deltek, are working on delivering them, much like Apple delivered Siri. Apple customers didn’t demand the ability to converse with their mobile devices. Apple just delivered it. Other device manufacturers followed suit. Pretty soon virtual assistants became commonplace features. And people got hooked. It was only after the value was recognized that people willingly went out and bought stand-alone devices like the Amazon Echo Dot and Google Home.

Hey Deltek!

Deltek is taking this same approach and has introduced a new digital assistant., Hey Deltek! This is the ability to interact with Vantagepoint through voice, using natural language. According to Deltek, “With natural language commands, you can simply tell Vantagepoint to remind you to do something through a common language phrase, and it will create that reminder activity for you. You can use this same interface to create new records or navigate to a specific record within the different hubs. This great new feature extends the accessibility of the solution and makes it that much easier for someone to start using with very little training.”

While this is a step in the right direction, and certainly valuable, these are just a couple of examples of new technology that can accelerate the pace of innovation. These new features are embedded in Vantagepoint, only one of Deltek’s products. We are hoping that it can further leverage these types of development efforts across a range of products and ultimately allow Deltek to deliver more innovation across its entire portfolio.

Handling Disruption

This is especially important in an era of disruption because it makes it much easier for customers to consume innovation, allowing more agility in responding to growth and change.

The pace of change has accelerated beyond anyone’s expectations and it doesn’t show any signs of slowing down. Technology innovation is partly to blame but is also the answer in helping us handle disruption. And indeed, we live in disruptive times.

Figure 1: What risk do you face in your industry being disrupted?

Source: 2018 Mint Jutras Enterprise Solution Study

We asked our 2018 survey participants to assess the level of risk their industries faced in terms of the potential for disruption (Figure 1).  While all but 10% acknowledged some level of risk, the majority (84%) feel the risk is low to medium rather than high or imminent. Yet we feel compelled to ask the question: How do you think the taxi industry would have answered this question on the eve of the launch of Uber? Do you think the hotel industry anticipated Airbnb? Did Block Buster foresee the devastating impact Netflix would have on its business?

Nobody saw those types of disruption coming and therefore few (if any) were adequately prepared. But Deltek has spent the last few years preparing. According to Bret Tushaus, Deltek Vice President of Product Management:

“… for the past decade or so, we’ve been thinking about how transformational trends will impact the next generation of our solutions. We have been following the trajectory of things like big data, the millennial workforce, globalization, cloud and the internet of things. As a result, tens of thousands of lines of code have been written and hundreds of screens and applications have been reimagined, refactored and enhanced to bring Vantagepoint to life… the most exciting feature is what is at the heart of this solution: INNOVATION.”

Courtesy of Deltek, here are some of the new features and functions included:

  • A Command Center to manage the entire project lifecycle– Known as the Project Hub this gives project managers a command-center-like interface for managing an entire project from pursuit to closeout. The Project Hub acts as a one stop shop for managing project information – from the day you begin the pursuit, to getting project estimates, gathering general project information, building project plans, tracking project finances, collaborating with team members, and monitoring project performance.
  • Dashboards, providing the right data at the right time– Dashboards are a key tenet of Vantagepoint, with a focus on metrics relevant to professional services businesses. It’s a powerful tool providing simple, graphical views of very complex data to drive informed decision making. Key performance indicators target specific roles like project manager, business developer, principal, controller or executive.
  • A graphical proposal builder to generate winning proposals– Proposals in Vantagepoint give business developers the ability to harness a vast amount of project, employee, and experiential information managed by the solution. Critical for professional services firms, this tool has a drag-and-drop WYSIWYG (what you see is what you get) interface and provides information that can be used to create polished proposals documents to help win new work.

Continuing its focus on innovation and the user experience, another innovation Deltek is exploring is the use of Optional Character Recognition (OCR) for intelligent expense capture. With this feature, the Vantagepoint mobile app can be used to take a picture of a receipt and quickly and effortlessly generate the expense report entry.

Wrap Up

So again, we pose the question: Can Deltek be the easy button for project-based business? Deltek is already recognized for its broad, deep and specialized functionality. It takes a giant leap beyond other companies vying for attention in a crowded field of project-related solutions. It was among the first, if not the first, to attack, not just projects (as in scheduling, managing and costing) but the organizations committed to running successful projects. Deltek knows it can’t serve all project-based businesses with a “one size fits all” solution. It knows it must keep up with the technology that is creating the potential for disruption. It knows advanced technology like artificial intelligence, machine learning and natural language processing is destined to become mainstream, just as it has in consumer technology. The key to adoption of these technologies is to make it easy to access, easy to use and easy to understand. The proof in being easy to do business with comes only through experience.

If you are project-based organization that is struggling to keep up with fast pace of business, if your business or your “market” is undergoing change, you owe it to yourself to check out new options. Deltek might be a good place to start.

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Deltek iAccess: More Than Just a Pretty Face

Deltek’s Secret Sauce to Innovation

Deltek is laser-focused on meeting the needs of project-driven businesses. Unlike a myriad of solution providers that simply provide software used to manage the projects themselves, Deltek takes a giant leap beyond, also providing software that runs the projects-based business. This type of software is typically referred to as enterprise resource planning (ERP). But in Deltek’s case we’re not only talking about ERP, but also a special kind of ERP.

Over the years, through organic development and acquisition, Deltek has collected a dizzying array of products: specialized enterprise solutions for government contractors and a wide range of professional services organizations including architecture and engineering (A&E) firms, management consultants, advertising, PR and marketing agencies and more. The one thing all these segments have in common is this: They are all people-centric, providing services, largely delivered through projects.

Beyond this point of commonality, they can be very different. They don’t go after the same type of business; their customers are worlds apart; some are heavily regulated; others operate under few constraints. Some are small; others are large. Some manage projects that last days or weeks and others span multiple years. A general-purpose kind of solution just doesn’t work well here.

This leaves Deltek with a rather difficult challenge of providing continued innovation across a broad portfolio of products, but a challenge the company has embraced with vigor. What is the secret sauce to keeping a potentially diverse set of customers able to keep up with the demanding requirements of our digital economy? Deltek iAccess.

What is Deltek iAccess?

Deltek describes iAccess as an “Easy to use front office solution.” But unless you count each and every employee in a project-driven firm as an occupant of the front office, you completely underestimate what iAccess can do. Mint Jutras would suggest you think of it instead as a front door, an entry point into some of the most critical functions performed in a project-based business.

As a front end to Deltek’s ERP solutions, iAccess provides a new way to navigate and therefore it does provide a new user interface, which will eventually work its way throughout the various applications. iAccess will supplant previous user interface efforts such as the Maconomy Portal and Vision Smart Client. But for the functions it serves today, it is more than just a user interface.

Three Workspaces Touch Much of the Organization

Deltek iAccess is more like an extension of your Deltek ERP. Today it provides three distinct workspaces that are specific to three different functions performed by employees and in doing so, covers much of what is accomplished in a project-based business:

  • Business Development Workspace provides a lot of the functionality typically associated with sales force automation, supporting those charged with developing business, including managing clients, contacts and opportunities
  • Project Management Workspace helps project managers monitor projects and identify problems before it’s too late
  • Employee Workspace makes it easier to keep timesheets and expense reports up to date from anywhere

While Deltek iAccess is browser-based, all three workspaces are available and integrated with both cloud-based software as a service (SaaS) and on-premise deployments of ERP. And it also provides a uniform look and feel across multiple products. Of course each Deltek customer will likely be running only one of Deltek’s ERP solutions, but all the features and functions required are not necessarily embedded within ERP. In fact Deltek has been smart in delivering extended functionality, particularly in light of its diverse portfolio of products.

Consistent Look and Feel Across Extended Products

Deltek has been delivering more and more functionality via cloud-based add-ons, including Deltek CRM, Deltek Resource Planning (RP) and Deltek Talent Management. With iAccess providing that front end across all products, users experience a consistent look and feel throughout, making the integration appear seamless while also fostering engagement at all levels of the organization.

In days gone by a select few ever put their hands directly on ERP. Today we find over 50% of employees typically have direct access. The access any time, from anywhere advantage of the cloud has contributed to this rise in engagement, but also ease of use and intuitive navigation. The prevalence of consumer technology has changed expectations and the user experience delivered through iAccess is meeting and exceeding those expectations.

More Innovation, Easier to Consume

This kind of approach is also smart. It leverages development efforts across a range of products and should ultimately allow Deltek to deliver more innovation across its entire portfolio. While the needs of project-based businesses vary across different industries, they do share some common requirements.

The fact that these new modules/components are cloud-based is also significant. All three of its major product lines (Costpoint, Vision and Maconomy) have all made the transition into the cloud and are offered as multi-tenant SaaS solutions. Note the applications are multi-tenant but each customer has its own instance of the data base, and Deltek does have an Enterprise Cloud offering for those customers that require a single instance type environment. Multi-tenant SaaS solutions have the most potential for delivering more innovation, faster.

The fact that these new modules are delivered as add-on components is equally important. It addresses two key issues. First, as noted earlier, it allows Deltek to leverage development efforts across a range of products and should ultimately allow Deltek to deliver more innovation across its entire portfolio. Secondly, it makes it much easier for its customers to consume innovation.

Adding new functionality to ERP in a way that makes it easy to consume has long been a challenge. The very definition of ERP (at least the definition according to Mint Jutras) contributes to this challenge. Mint Jutras defines ERP as an integrated suite of modules that forms the operational and transactional system of record of a business.

A core ERP solution has historically been a monolithic structure. Not only do all modules of an ERP solution share a common database, but also all are developed using the same tools and technology (platform) and traditionally they all move forward in lock step. This eliminates data redundancy and any need for separate integration efforts. And a common platform for development is beneficial to both the customer and the vendor.

When new features and functions are added to ERP, this tight integration implies that all modules, all functions, and therefore all departments within an organization must move forward together. This can slow down the upgrade cycle. But even more troublesome: It takes massive efforts of coordination for all departments within a customer’s organization to take those next steps all together. And all might not have the same level of motivation.

So what’s the alternative to this tight integration? The alternative is often referred to these days as “loosely coupled,” but that terminology frequently conjures the “best of breed” approach of yesterday, where you had independent point solutions that needed to be interfaced or integrated back into ERP. We’re not advocating taking a step backwards. Perhaps a better way of describing the newer alternative would be “component-based” or “service-based.” Deltek’s add-on solutions (CRM, RP, Talent Management) are good examples.

When it comes time to offer up new features and functions, instead of inserting lines of code directly into ERP, you might instead call upon a standard “service.” When it comes time to upgrade or add new functionality, simply swap out the old “service” for the new. You might also view these services as external components. While this is an oversimplification, it conceptually describes how next generation ERP can effectively deliver new, targeted innovation without forcing all departments served by ERP to march forward together.

Innovation has never been more important than it is today. We live in disruptive times.

Handling Disruption

We asked survey participants in our 2016 Mint Jutras Enterprise Solution Study to estimate the level of risk they face in their industry (and therefore their business) being disrupted (Figure 1). We found 88% of companies believe they face some level of risk in their businesses and/or industries being disrupted by new innovative products, new ways of selling or pricing existing products or services, entirely new business models, or some combination of all of the above.

Figure 1: How much risk do you face in your industry being disrupted?

deltek-fig-1Source: Mint Jutras 2016 Enterprise Solution Study

While only 10% felt that risk was high and/or imminent, most do understand the risk is real. While about one in three (34%) feel the risk is low, we have to ask: How do you think the taxi industry might have answered this question on the eve of the launch of Uber? Do you think the hotel industry anticipated Airbnb? Did Block Buster foresee the devastating impact Netflix would have on its business?

And then of course there are still the more traditional disruptive factors like expansion and growth, organizational restructuring and regulatory changes, just to name a few. The Internet has leveled the playing field, allowing even small to midsize companies to establish a global presence and take advantage of unprecedented growth opportunities. But with these opportunities come change and the need for more (not less) innovation.

Wrap Up

Deltek iAccess is indeed more than just a pretty face. It is the face of innovation. It not only provides easier access and intuitive navigation, it adds functionality. When coupled with other cloud-based components, it will help Deltek handle universal needs while also delivering purpose-built functionality specific to different types of project-driven businesses. That is Deltek’s secret sauce.

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Deltek On Track to Deliver More by Working Smart

When I think of Deltek, I think projects. But there are lots of different kinds of projects, both internal and external. In its own words, “Deltek provides software solutions specifically designed to meet the needs of project-driven businesses.” If all you need is software to manage the projects themselves, there is a plethora of software products to choose from – as many different options as there are different kinds of projects. It’s one of the most fragmented software categories in the market today, with hundreds of companies and products from which to choose. But when it comes to software that manages the business that is built around projects, that’s an entirely different story. Now we’re not only talking about ERP, but also a special kind of ERP… and possibly much more. And there are far fewer solutions on the market that are purpose-built to manage these project-based businesses. Deltek is not only the proud owner of not one, but several of these solutions.

In fact over the years, through organic development and acquisition, Deltek has collected a dizzying array of products: specialized enterprise solutions for government contractors and a wide range of professional services organizations including architecture and engineering (A&E) firms, management consultants, advertising, PR and marketing agencies and more. The one thing all these segments have in common is this: They are all people-centric, providing services, largely delivered through projects. Beyond this point of commonality, they can be very different. They don’t go after the same type of business; their customers are worlds apart; some are heavily regulated; others operate under few constraints. Some are small; others are large. Some manage projects that last days or weeks and others span multiple years. A general-purpose kind of solution just doesn’t work well here.

Other vendors that do offer general-purpose ERP solutions often make acquisitions in an attempt to grab market share. They buy out competitors and wind up with similar, often competing products. Few have been successful in rationalizing portfolios, and most promise never to “sunset” a product, but seldom do all products get equal attention. Some will be declared “strategic” while others slip quietly into maintenance mode.

But the combination of Deltek’s development and acquisitions has led it into a variety of different markets. Deltek Costpoint serves government contractors. Deltek Vision serves first and foremost A&E, but also has customers in management consulting. The Axium acquisition, which brought Deltek Ajera to the portfolio also serves A&E but allows Deltek to come down market from where Vision competes. Deltek Maconomy targets Professional Services organizations. While there might be some overlap between the targets of each of these product lines, rationalizing to a single product would add a level of complexity that really doesn’t serve the customer well.

There might be some opportunity to merge Vision and Ajera, because they both target the same industry, just at different ends of the market. But Deltek is smart enough to know it would have to do so very cautiously. Not only are Ajera customers quite loyal to the product, but being small companies, most of the leaders within these companies also contribute to revenue generation. Migrating to a new solution might very well be at the expense of generating direct revenue, leaving it low on the list of priorities.

So this leaves Deltek with a rather difficult challenge of providing continued innovation across a broad portfolio. But there are different ways of delivering innovation. Of course Deltek needs to add new features to the core of its products. Often this is driven by customer request.

But innovation of enterprise software is an interesting mix of push and pull. Customers push for new features and enhancements either because their business has changed or because they have discovered functional gaps or missing features, or because processes are clumsy and inefficient.

On the other side of the same coin you also see solution providers who want to be trendsetters. They incorporate new technology and offer new functionality and then try to pull their customers along. In some cases the vendors have better foresight than the customers who might be too busy fighting fires in the trenches to look up and recognize the possibilities of the brave new digital world.

Deltek has been doing both. It’s not enough to just cover the basics today. If you look at its full complement of products, you see that Deltek has been expanding the footprint of its solutions for quite some time now. You’ll see that Costpoint has been extended with a human resources (HR) solution and planning and budgeting and more. Vision has robust customer relationship management (CRM). People Planner extends Maconomy with resource planning and Traffic LIVE (acquired from Sohnar) was added as a front-end to help creative marketing communications agencies seamlessly create estimates and quotes, schedule resources, capture time worked, bill clients, and track tasks at a glance. And this is by no means a complete list. But as you can see, in the past these were most likely to be developed (or acquired) for specific product lines.

But that started to change earlier this year when it acquired HRSmart, a leading provider of global, unified talent management solutions with over 1,000 customers around the world. This acquisition both broadened and deepened Deltek’s portfolio of Human Capital Management (HCM) solutions by delivering cutting-edge, cloud-based talent management capabilities that are essential to project- and people-driven businesses…essential but often overlooked. This is not your run-of-the-mill HR system, but an integrated suite that supports talent acquisition, performance and compensation management, as well as learning and career development.

The goal of this acquisition was not to (only) satisfy Costpoint or Vision or Maconomy customer requirements. It was about bringing added value to all Deltek customers. Deltek Talent Management will be delivered as an external component, but with seamless integration back to all these products. This represents a shift in overall company/product strategy that we are also now seeing applied to other new modules even with initiatives that had previously been underway.

Other add-ons being developed include Deltek CRM, Deltek Resource Planning and a new user experience dubbed iAccess. iAccess will supplant previous user interface efforts such as Maconomy Navigator. The plan is to have a unified Deltek front office solution that can front-end the different back office (ERP) solutions. These new products will be introduced with this new experience (UX) and then gradually this new UX will find its way into each of the back office solutions. During this transition period customers will have a choice of the old and the new UX, with the old user interface eventually phased out.

This kind of approach is smart. It leverages development efforts across a range of products and should ultimately allow Deltek to deliver more innovation across its entire portfolio. The fact that these new modules/components are cloud-based is also significant. Deltek’s transition to the cloud seems to be an unintentionally well-kept secret. Even some of it customers haven’t “heard” that all three of its major product lines (Costpoint, Vision and Maconomy) have all made the transition into the cloud and are offered as multi-tenant SaaS solutions (note the applications are multi-tenant but each customer has its own instance of the data base, and Deltek does support a single instance installation exceptionally, on customer request). Multi-tenant SaaS solutions have the most potential for delivering more innovation, faster and these efforts are also reinforced by Deltek embracing rapid application (agile) development methodologies of late.

Why is this new approach so important?

I have been tracking priority of selection criteria for the better part of 10 years. For many years “fit and functionality” was, by far, the top selection criterion. The Mint Jutras 2014 ERP Solution Study, and other prior year studies asked participants to prioritize individual selection criteria (Table 1) on a scale of 1 to 5. And over a period of the last 5 years, we observed a change.

Table 1: Selection Criteria

Deltek Table 1Source: Mint Jutras 2014 ERP Solution Study

While fit and functionality still had the highest percentage of participant votes for “must have/most important,” ease of use took the top spot in terms of overall priority. Having all the functionality in the world is meaningless if you can’t figure out how to use it.

But the results were so close we wondered what would be the priority if respondents had to choose. So in 2015 we changed the format of the question, again listing the different criteria, but this time consolidating to 10 criteria and forcing the participants to stack rank them from 1 (least important) to 10 (most important). We substituted some of the prior criteria for new factors which had risen in importance in prior research and replaced “ease of use” with “user experience.” The overall results are clear. The top three criteria are all related to features and functionality.

Table 2: Selection Criteria Priorities Stack Ranked from 1 to 10

Deltek table 2Source: Mint Jutras 2015 Enterprise Solution Study

User experience is still in the top half, but when forced to choose, it fell in importance. Most are not willing to sacrifice functionality for what some vendors call “beautiful software” today. But “ease of use” means different things to different people, particularly across generational boundaries.

Figure 1: Defining Ease of Use by Generation (top 3 factors)

Deltek fig 1Source: Mint Jutras 2015 Enterprise Solution Study

Our survey respondents were asked to select the top three most important aspects of “ease of use.” While baby boomers and Gen Xers define it first and foremost in terms of efficiencies, millennials are far more likely to simply equate it to the visual appeal of the user interface (Figure 1). While baby boomers equate efficiency to intuitive navigation, millennials take intuitive navigation for granted. They have never used software that required a user manual. To them, a visually appealing user interface, which was at the very bottom of the priorities for baby boomers and GenXers, is most important. To their credit, while “beautiful software” is most important to ease of use, beauty is not the most important factor in selecting solutions.

There is an important lesson to be learned here. Most companies have representatives of all generations using ERP, which further validates Deltek’s efforts in re-architecting the way users engage with its products.

All told Deltek seems to be moving in the right direction to satisfy the growing requirements of project-based businesses and it is doing so much more aggressively than in the past. All goods news for customers and prospects alike.

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Catching Up with Deltek’s Race to Capture the World of Projects

In November I got a chance to catch up with Deltek, a company that pretty much coined the term “project-based ERP.” It is a company that develops and delivers enterprise software and information solutions for project-based businesses. My last real interaction had been back in 2010 when the company acquired Maconomy. Since then a lot has happened. It has:

  • Expanded globally, led primarily by Maconomy’s strength in Europe
  • Acquired Acumen and its set of tools to facilitate project planning, along with performance risk analysis
  • Moved three of its products to the cloud: Vision and Maconomy (although both are still available on-premise), and most recently Costpoint
  • Almost doubled in size and has gone private
  • Acquired Sohnar and its Traffic LIVE cloud-based resource planning solution for creative marketing communications agencies
  • Acquired Axium, bringing A&E solutions to smaller, non-government organizations
  • Gone mobile with Maconomy Touch
  • Gone social with Kona project collaboration tools
  • Introduced a new user experience including Maconomy Navigator
  • Launched a new, cloud-based next generation CRM to power the front office of project-based businesses

All these activities bode well for Deltek to continue its growth, bolstered by what Mint Jutras sees as tremendous opportunity for project-oriented software. The Mint Jutras 2014 ERP Solution Study captured the “top five” areas survey respondents were most likely to invest in next. Project Management ranked #1 overall with 22% of almost 800 respondents selecting project management.

But it is project-based businesses that present the most opportunity for Deltek. These project-based businesses span a wide range of industries, from project-based manufacturing like aerospace and defense (A&D), to architectural and engineering (A&E) firms, to professional services organizations (PSO) to marketing communications agencies. While these businesses all share a common thread of projects, they are actually very different types of businesses. And Deltek has different products to address each.

As Deltek continues to grow, expanding both geographically and also stretching the boundaries of its solutions, the trick will be to effectively scale its business. Each of its products addresses a different type of project-based business, so product road maps need to be tailored to individual industry needs. At the same time Deltek would be well advised to leverage certain tools such as Kona and CRM across multiple product lines to better leverage its development efforts across different product lines and different segments of its customer base.

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Meridian Systems User Conference

Construction Technology Innovation in the Post-Recession World

Over the course of three days in October 2011, customers, partners and employees of Meridian Systems converged in Huntington Beach, California for the 14th annual Meridian Systems User Conference.  General Manager Geene Alhady kicked off the opening keynote with a “technology innovation” theme that would be carried throughout the program, one that will percolate throughout the coming year as Meridian seeks to deliver integrated business value to the construction industry. As the world emerges from global recession, this industry faces new business realities. The industry is going global and Meridian is fast following its clients into new parts of the world, recognizing the demand for integrated project delivery. It also recognizies the unique needs of all stakeholders, and has reorganized around the specific needs of both businesses that own and manage capital programs and assets (Owners) as well as those that build them (architects,engineers and contractors) to offer a complete solution philosophy.

Given all the complexities and interdependencies of this industry, the last thing companies building, managing and maintaining infrastructure and large capital projects need is to collect, manage and integrate a fragmented solution.  Meridian will leverage its own product lines, Prolog and Proliance, along with solutions  from its parent company, Trimble Navigation, as well as those from sister divisions in the Trimble family to offer a holistic solution. Perhaps the most important of these sister products is Building Information Modeling (BIM) from recently acquired Tekla Systems.

To access the full report, please click here: http://info.meridiansystems.com/downloads (registration required)

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Meridian Systems Taps Trimble Navigation for a Complete Solution

ILM = Plan(BIM) + Build(BIM) + Operate(BIM)

I recently had an an update from Meridian Systems, thanks to Judith Rothrock’s  (JRocket Marketing) annual Grape Escape ® event. It was also an opportunity to meet Geene Alhady, Meridian’s new President, an 11 year veteran of the company who replaced John Bodrozic as he decided to return to his consulting roots. The update included three key announcements:

However, what I found most compelling was something not on the “announcement list” at all. What intrigued me was the move towards a much more complete solution philosophy, tapping into existing solutions  from its parent company, Trimble Navigation, as well as its announced move to acquire Building Information Modeling (BIM) solution provider Tekla Systems. Given all the complexities and interdependencies, the last thing companies building, managing and maintaining infrastructure and large capital projects need is to collect, manage and integrate a fragmented solution. 

Who is Meridian Systems?

Originally founded in 1993, Meridian Systems started out offering project and portfolio management software primarily for architectural, engineering and construction (AEC) firms. As the company evolved beyond the planning and design and the build phases of construction, it reached into the post-construction phase during which owners manage and maintain those facilities. In doing so, Meridian went beyond project and portfolio management to manage the entire lifecycle of large infrastructure building projects. It coined the term PBO2, which stands for Plan-Build-Operate for Project-Based Organizations and added full Infrastructure Life-Cycle Management (ILM) to its portfolio of products. At this stage of its evolution, Meridian defined ILM as a math equation:

Meridian “ILM” MATH EQUATION =  
Capital Project-Based Organizations + Plan-Build-Operate

In order to complete this equation Meridian offers two product lines:

  • Proliance: A web-based ILM solution that supports project owners in managing a wide range of activities (see side-bar) used by real estate developers, commercial building owners, government agencies and others managing a portfolio of infrastructure projects
  • Prolog: Project and portfolio management software used to provide control and transparency to project-based organizations within AEC, commercial and public sectors. Prolog, the original Meridian Systems product, manages the Build phase of PBO with budget & cost management, contract & change management, purchasing/bid management and document & field worker management

Together these two products help project-based companies manage the business at an enterprise level. In 2006 Meridian became a Trimble company. Trimble Navigation is perhaps best known for global positioning solutions (GPS). Like Meridian, it serves the engineering and construction and related industries. Recognizing the equity of the brand it acquired, Trimble allowed Meridian Systems to maintain its name and for the past five years it operated quite independently.  While that was beneficial in building both brands, it also left some synergy on the table.

While Meridian works at the business and enterprise level, Trimble operates at the level where the work actually gets done, collecting data directly from the workforce on the projects. Trimble uses GPS, lasers, optical, and inertial technologies, as well as wireless communications and application specific software to provide solutions that link positioning to productivity. Some joint customers are seeing the potential synergy and steering them towards more collaboration between the two. Now Meridian is expanding its product reach in order to directly leverage the data collected at the workforce level across the enterprise.

The next step in the combined company’s evolution expands this joint solution even further. In May 2011 Trimble extended an offer to acquire all shares in Tekla Corporation. Headquartered in Finland, with a U.S. office in Atlanta, Georgia, and more than 5,000 customers in the construction industry around the globe, Tekla is a leading provider of Building Information Modeling (BIM) software. Tekla offers model driven solutions for customers in the infrastructure and energy industries (in particular energy distribution, public administration and civil engineering and utilities), creating the potential for even more synergy with the combination of Trimble Navigation and Meridian Systems. Two Meridian customers (Ryan, Stanford Hospitals) are already integrating BIM to ILM.

A New Component: BIM

BIM creates a digital design model. The purpose of this model is to enable constructability and production control. By centralizing and digitizing the model, project management and delivery can become more predictable and collaborative. Tekla’s BIM solution, Tekla Structures supports creation and management of accurately detailed, highly constructible 3D structural models regardless of material or structural complexity. Tekla models can be used throughout the building process from conceptual design to fabrication, erection and construction management. And, as you will see as you read on, perhaps even beyond the initial Build phase.

What is Driving this Push?

The world economy, an evolving global market and the recent spate of natural and man-made disasters all combine to create an increasingly challenging business environment for the capital projects-based organizations Meridian Systems, et al serve.

During the recession, which began in 2008, industries supporting infrastructure-related development took a big hit. New construction slowed or came to a complete halt in many regions of the world including parts of North America. Even necessary maintenance projects were pared down, delayed or postponed. Now as we are seeing signs of a recovery, albeit a slow recovery, the very nature and mix of infrastructure projects are changing. We’re seeing less new construction (the Plan and Build phases) and more renovation and maintenance (the Operate phase) in mature economies. This in turn causes a major shift in the Operate stage to not only maintain and manage, but also to manage renovation, remodeling and even rebranding.

 This also changes the complexion of the projects, shifting from single large projects to multiple, yet often inter-dependent projects. While the ability to manage schedules and cost and maintain control over new infrastructure and construction projects has always been critical, when renovating or remodeling, there is the added factor of business disruption. While renovating a hotel floor by floor, the rooms on the floor under construction cannot be booked. When remodeling a residential apartment building, new tenants cannot take up residence and rental or condominium fees collected. During rebranding, remodeling or renovation of a commercial building, business cannot continue uninterrupted.

“Fast-Track” Projects

 This creates the increased need for “fast-track” projects. And it would appear lately that Mother Nature is also conspiring to supplement the need for these “fast track” projects. While natural disasters are not new or unique to the post-recession, the vast devastation created by events such as Hurricane Katrina, the earthquakes in Haiti, Chili and Japan, the recent tornadoes in Joplin, Missouri and western Massachusetts, is unprecedented, thus creating the need for new or massive repair to infrastructure.

 In a “fast-track” project, design and development often must be combined in order to minimize down time. While management of these projects is better enabled through ILM and project and portfolio management software, adding BIM to the mix is the secret sauce and perhaps the most essential element when combining design and development. BIM creates a three-dimensional (3D) model, which encompasses building geometry, spatial relationships, geographic information, and quantities and properties of various components. All these different elements are created as BIM objects. Relationships between objects are defined as parameters, so that if an object changes, those related to it also change. As a result, a virtual environment is created in order to better understand and manage the physical environment.

In combining ILM with BIM, Meridian Systems also introduces the concept of 4D and 5D modeling. While intuitively difficult to picture, essentially the fourth dimension is cost and the fifth dimension is schedule. By integrating all components of the operational business processes and data (LIM) with the digital design model (BIM) you are able to assess the impact of a design change on both the cost and the schedule.

Another Whole World

While renovation, remodel and repair of infrastructure might dominate in mature markets like North America, there is another whole world out there. In emerging markets, new infrastructure must be built. Nowhere is this more evident than in the Middle East, where some of the largest capital infrastructure projects in the world are underway. These are global projects, unable to rely only on local resources and therefore they pull in people, materials, contractors and subcontractors from around the world. And some of these projects are more massive than any we have seen, at least in modern history. Projects like:

  • The Saadiyat Island Cultural District in Abu Dhabi: Covering a land mass of 2.43 million square meters, the master plan is to build an entire district including a national museum, a performing arts center and Abu Dhabi versions of the Louvre and the Guggenheim. Massive in scale and scope, “Saadiyat Cultural District will be a center for global culture, drawing local, regional and international visitors with unique exhibitions, permanent collections, productions and performances. Its iconic institutions will be housed in buildings constituting a statement of the finest architecture at the beginning of the 21st century.”
  • The Knowledge Economic City in Saudi Arabia, with an estimated construction value of $8 billion, is expected to take between 10 to 12 years to complete
  • The new National Railway Network in the United Arab Emirates will provide freight and passenger service, stretching across the Emirates, covering a network of approximately 745 miles. The new railway network will connect the United Arab Emirates to Saudi Arabia. The first of three stages of the project is projected to be complete in 2014.

As a result of this type of opportunity, Meridian Systems is seeing a significant increase in business outside North America. The ratio between U.S.  and international sales has shifted dramatically.  Until recently, revenue outside of the U.S. was 10% or less, and now it is closer to 30%. Hence the expansion into the Middle East with a new regional office in Dubai. In doing so, it once again leverages the resources of its parent company, already present in the region and is better positioned to support some of its marquis customers and its own growth.

Case in Point:  AECOM, A Meridian Systems Customer

Headquartered in Los Angeles, California, AECOM is one of the largest providers of professional technical and management support services in the world.  According to Jim Walsh, CTO, “You’ll see us in industries like transportation, facilities, environmental, energy, water and the government sector.  We have more than 45,000 employees in approximately 125 countries.  We reported $7.3 billion in annual revenue for the 12 months ending March 31, 2011, and we are ranked #353 on the most recent Fortune 500 list. We are defined by our reputation for leadership – especially in high-growth markets, our long-term portfolio of blue-chip clients and our diversification across multiple industries, geographies and funding sources. We consistently produce strong financials and, for the most part, have a low-risk business model. I say ‘for the most part’ because we do operate all over the world and geopolitical events such as the recent turmoil in the Middle East and North Africa can lead to temporary or long-term business interruption. “

Indeed, AECOM is engaged in the three Middle East projects noted above as well as

  • The New Doha Port in Qatar, a $7 billion construction effort that is currently the world’s largest “greenfield” port-development project
  • The Capital District Development Project in Abu Dhabi, a mixed-use city that will form the center of the United Arab Emirates’ federal government, be home to 370,000 residents and feature an underground, high-speed metro, plus  highways,  water, sewage, cooling, communications and all-inclusive infrastructure.

A complete solution is exactly what AECOM was looking for, working with Meridian since 2002, initially with Prolog for construction management and project management, and then in 2005 selected Proliance as its next generation technology solution. “Meridian is capable of managing tens of thousands of pages of documents…and in managing programs with budgets that reach tens of billions of dollars,” said Mr. Walsh.

“So what makes Meridian so special?  Its solutions are purpose-built. Meridian does what big ERP companies don’t do well.   These big firms have all kinds of toolsets and workaround capabilities– but, for us, that would involve a lot of complex programming that Meridian has already figured out – and does out of the box, with superior end results.   Meridian of course plugs into a wide variety of ERP backbones like Oracle, SAP and Microsoft.   So, why don’t we just use these ERP backbones?  Because, I don’t want to go through all that work, and then have to view 15 screens to get an answer.  With Meridian I can get what we need…quickly, cost effectively and with the right blend of system and technology integration.

“AECOM is a large organization driven heavily by our clients’ requirements.  The goal of the program management we provide is to deliver the expertise that will save our clients time, money and complexity…wherever possible.  Meridian gives us the features and functions that are powerful enough to get the job done with great flexibility and a great user interface.”

Key Takeaways

As you can see, the world of infrastructure and capital projects faces a dichotomy of needs. On the one hand, “fast-track” projects need to be just that – fast. Yet the more likely the project is to be fast-tracked, the less likely it is that it stands alone. So while there may be fewer moving parts, there is also more need to integrate and interoperate with other pieces of a larger puzzle and less room for error. On the other hand, we see more massive and complex infrastructure that must be built, and sometimes (most likely) it needs to be managed half a world away.

A wide variety of functionality is required to manage throughout the PBO2 environment, from planning and design, to build and development, to manage, maintain, renovate, remodel, rebrand and repair. My opening segue bears repeating: Given all the complexities and interdependencies, the last thing companies building, managing and maintaining infrastructure and large capital projects need is to collect, manage and integrate a fragmented solution.  By leveraging the data collected where the work is done, providing a virtual environment that can model the real world and tools that provide a system of record and guided decision-making throughout the Plan – Build – Operate lifecycle, Meridian Systems, with a little help from Trimble, is evolving into a complete solution.

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