BUSTING THE MYTH OF FAILURE, BUT ARE YOU
OVERRATING YOUR SUCCESS?
Enterprise Resource Planning (ERP) implementation is certainly not for the faint of heart. But neither is it the scary ordeal that many describe it as, nor is it doomed to fail. While disasters provide good fodder for sensationalized headlines, failure rates are generally overstated. A recent Mint Jutras study of ERP implementation success by manufacturers and distributors found 67% rate their implementations as successful or very successful. While 31% only achieved partial success, a scant 2% said they were “not very successful” and only one out of the 315 surveyed described their implementation as a failure.
And yet, while many are meeting expectations in terms of schedule, budget and return on investment (ROI), we need to step back and question whether these expectations are set high enough. Based on benefits actually realized, Mint Jutras feels many are over-rating their success and leaving additional attainable returns on the table. In our view, an ERP implementation should never be viewed as done and the ROI should be sustainable.
In my latest report I explore the pace, the goals, the challenges, and the perceived success of ERP implementations. Where are the benefits are coming from? If you are in the midst of an evaluation, what should you expect? What should you do to maximize your investment? If you are not evaluating next steps, maybe you should be. What more could you be getting out of your investment? Is it time for a major overhaul or even a new solution? Today’s fast-paced, global digital economy leaves no room for complacency.